Question 1

HOW DO LEATHER SANDALS FIT?

Accepted Answer

Our sandals fit true to size. The sandals stretch overtime. You can refer to the US standard shoe size chart.

Question 2

I AM IN BETWEEN SIZES, WHAT SHOULD I DO?"

Accepted Answer

We do not carry half sizes, so if you are in between sizes, we suggest to size up.

Question 3

ARE THE LEATHER SANDALS WATERPROOF?

Accepted Answer

Like other genuine leather shoes, Tenisa's Collection are not recommended for the rain. They may be worn outdoors, preferably on dry surfaces. Please refer to our polish and protecting instructions for full details on how to care for your leather sandals.

Question 4

ARE HALF SIZES AVAILABLE?

Accepted Answer

We are currently only catering to full women and men US standard sizes.

Question 5

RETURN/ EXCHANGE POLICY

Accepted Answer

RETURNS We DO NOT Accept Returns   Cancellations  No Cancellations    Damaged Merchandise Should any merchandise arrive damaged, you must contact us by email info@tenisascollection.com within 2 days after the delivery.  All damaged goods claims require a digital image of the product in the original shipping box (not just the product box).    PLEASE BE SURE TO TRY ON SANDALS ON A CLEAN SOFT SURFACE TO AVOID ANY MARKS ON THE BOTTOM.    We want you to be fully satisfied with every item you purchase from Www.Tenisascollection.com. Exchanges are subject to availability. If for whatever reason you are not satisfied with your purchase, we will accept exchanges and STORE CREDIT within 7 days after the delivery. Discount Items Are FINAL SALE, due to that the items aren’t eligible for exchanges or store credit. Customers are responsible for shipping costs.    The Following Conditions Must Be Met. Exchanged merchandise must be unworn and in new condition with the original packaging. Exchanged items must be returned in the original boxes,dustbags, and must include all the original hang-tags.   ALL INTERNATIONAL ORDERS ARE FINAL SALE.

Question 6

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Accepted Answer

Tenisa's Collection accepts PayPal.

Question 7

WHERE IS MY ORDER ?

Accepted Answer

Please Allow 3 Business Days Before Your Order Has Shipped! You Will Receive A Confirmation Email With Your Tracking Number On It. The Confirmation Email Will Go To The Email That You Used When You Ordered, So Please Be Sure To Check That Email's Inbox And Spam Folder.

Question 8

IS THERE A SIZE CHART AVAILABLE ?

Accepted Answer

Absolutely, Below The FAQ's We Have Two Size Charts You Can Refer Too, Both Women & Men Sizes.

Question 9

LEATHER CARE INSTRUCTIONS

Accepted Answer

FREE SHIPPING ON ORDERS OVER $150

Tenisa's Collection

FREE SHIPPING ON ORDERS $50 +

© 2020 Tenisa's Collection

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FREE SHIPPING ON ORDERS $50 +